1. General Provisions
These Terms and Conditions govern the use of the AMEN HAY website and all purchases made through it.
By accessing this website and placing an order, the customer agrees to these Terms.
The website is operated by AMEN HAY.
2. Products
AMEN HAY offers clothing and related products through its website.
We make every effort to ensure that product descriptions, images, and specifications are accurate. However, minor variations in color, size, or appearance may occur due to screen settings or manufacturing processes.
Product availability may change without prior notice.
3. Pricing
All prices displayed on the website are indicated in Armenian Dram (AMD) unless otherwise stated.
Prices may change without prior notice. The price applicable to your order will be the price displayed at the time of purchase.
4. Payment Methods
Payments for orders placed on the website may be made through secure electronic payment systems, including but not limited to:
- Bank cards (Visa, Mastercard, or other supported cards)
- Online POS payment systems
- Idram payment services
- IDBank payment services
All transactions are processed through secure payment gateways operated by authorized third-party payment providers.
AMEN HAY does not store, collect, or process customers’ payment card details. Payment information is handled directly by the respective payment provider in accordance with their security standards.
For orders delivered within the Republic of Armenia, we may also offer a Cash on Delivery (COD) payment option, where payment is made to the courier at the time of delivery.
Cash on Delivery may not be available for all locations or orders and may be subject to additional conditions.
5. Order Processing
After placing an order and completing payment, the customer will receive confirmation via email or on the website.
AMEN HAY reserves the right to cancel or refuse an order in cases such as:
- Payment authorization failure
- Technical errors
- Product unavailability
- Suspicion of fraudulent activity
If an order is canceled after payment has been made, the payment will be refunded to the original payment method.
6. Shipping and Delivery
AMEN HAY provides delivery services within Armenia and internationally.
Delivery times depend on the destination and courier service used.
Estimated delivery times are provided for informational purposes and may vary due to factors beyond our control, including:
- Courier delays
- Customs procedures
- Weather conditions
- Other unforeseen circumstances
7. Customer Responsibility
Customers are responsible for providing accurate and complete information when placing an order, including:
- Full name
- Delivery address
- Contact phone number
- Email address
AMEN HAY is not responsible for delivery delays or issues caused by incorrect information provided by the customer.
8. Returns and Exchanges
Customers may request a return or exchange within 14 calendar days from the date of receiving the product in accordance with applicable consumer protection laws.
Returned items must be:
- Unused
- Unwashed
- In original condition
- With original tags and packaging
Certain items may not be eligible for return if they have been worn, damaged, or altered after delivery.
Refunds will be processed after the returned item has been received and inspected.
9. Intellectual Property
All materials on the AMEN HAY website, including logos, designs, images, text, and graphics, are the intellectual property of AMEN HAY and are protected by applicable copyright and intellectual property laws.
Any reproduction or use without written permission is prohibited.
10. Limitation of Liability
AMEN HAY is not responsible for delays or damages caused by third-party courier services, customs authorities, or other circumstances beyond our reasonable control.
Our liability shall not exceed the value of the purchased product.
11. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Armenia.
Any disputes arising in connection with these Terms shall be resolved in accordance with the legislation of the Republic of Armenia.
12. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
AMEN HAY
Republic of Armenia
Email: support@amenhay.com