At AMEN HAY, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or exchange under the conditions outlined below.
- Return Period
Customers may request a return within 14 days of receiving their order.
Return requests submitted after this period may not be accepted.
- Return Conditions
To be eligible for a return, items must:
• Be unworn and unused
• Be in their original condition
• Include all original tags attached
• Be returned in the original packaging
Items that are damaged, worn, washed, or altered after delivery may not be accepted for return.
AMEN HAY reserves the right to reject returns that do not meet these conditions.
- Non-Returnable Items
Certain products may not be eligible for return due to hygiene or safety reasons. These items will be clearly indicated on the product page where applicable.
- How to Request a Return
To initiate a return, please contact our customer support team before sending any items back.
Email: support@amenhay.com
Phone: +37495590909
Please include:
• Your order number
• The item(s) you wish to return
• The reason for the return
Once your request is approved, we will provide instructions for returning the item.
- Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a tracked shipping service to ensure safe delivery of returned items. AMEN HAY cannot be responsible for items lost during return shipment.
- Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.
If approved, the refund will be issued to the original payment method used for the purchase.
Refund processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to an error on our part.
- Exchanges
If you would like to exchange an item for a different size or product, please contact our support team. Exchanges are subject to product availability.
- Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving the order.
After review, we will arrange a replacement or refund where appropriate.
- Fraud Prevention
To protect our customers and our business, AMEN HAY reserves the right to refuse returns, refunds, or exchanges in cases of suspected fraud, abuse of the return policy, or unauthorized transactions.
- Contact Us
For questions regarding returns, refunds, or exchanges, please contact us:
AMEN HAY
Republic of Armenia
Email: support@amenhay.com
Phone: +37495590909
Last updated: March 2026